Travel Information: COVID-19 Update

 

We are closely monitoring the Centers for Disease Control and Prevention and World Health Organization’s statements regarding the novel coronavirus (COVID-19) cases and following guidelines from these agencies and the local health departments.

 

The wellbeing of our guests and associates is of paramount importance.

 

Our Cancellation Policy:

In response to changing marketplace conditions, Gran Notch  is committed to ensuring our customers experience flexibility during these challenging times.

 

For all Gran Notch Apartments , we are implementing the following policies:

 

• For guests with existing reservations for any future arrival date, including reservations with pre-paid rates that are typically more restrictive, we will allow  up to 24 hours prior to arrival,* as long as the change or cancellation is made by June 30, 2020. Please note that any changes to existing reservations will be subject to availability and any rate differences.

• For guests making new reservations for any future arrival date, including reservations with pre-paid rates, between today and June 30, 2020, we will allow the reservation to be changed  up to 24 hours before your scheduled arrival date.* Please note that changes to the reservation will be subject to availability and any rate differences.

Please note that this policy does not apply to travel associated with a Group booking. For guests with Group reservations (e.g., for meetings, events or conferences), please review the booking rate rules and contact the group organizer for more information.

*Important Information:

• Some exclusions may apply. May exclude periods with special event restrictions or peak demand weeks. Please refer to the property’s Rate Details for applicable terms or exceptions, if any, when booking or changing reservations.

• Individual (transient) guestroom reservation refunds of any kind (e.g., cash or credit voucher) may take up to 90 days from the date of cancellation to be processed. The form and timing of refund may be subject to applicable laws where each Apartment is located.

 

Our Commitment to Cleanliness:

Marriott Global Cleanliness Council

 

Gran Notch recently announced the creation of the Gran Notch Totally cleaned  – consisting of in-house and outside experts in food and water safety, hygiene and infection prevention, and apartment operations. The new standards will be designed to minimize risk and enhance safety for Gran Notch's guests.

 

New Cleaning Technologies

 

Gran Notch  has initiated plans to roll out enhanced technologies at its properties over the next few months, including electrostatic sprayers that allow for touchless disinfecting capabilities. The magnetically charged droplets produced by the electrostatic sprayers seek out and coat hard to reach areas and surfaces typically missed in standard cleaning processes.

In its everyday cleaning, Gran Notch will also be using the highest classification of disinfectants recommended by "Ministerio de Sanidad and Prevention and World Health Organization to treat known pathogens.

 

Cleaning Regimen Changes

 

When guests check into Gran Notch's Apartments  over the next few months, they will notice a number of additions to the company’s regimen designed to set an even higher standard of cleanliness for apartments. Specific areas of focus include:

 

• Surface Areas: In public spaces, the company has added to its already rigorous cleaning protocols, requiring that surfaces are treated with hospital-grade disinfectants and that this cleaning is done with increased frequency. In guest rooms, Gran Notch has added to its detailed cleaning practices, requiring all surfaces to be thoroughly cleaned with hospital-grade disinfectants. The company will also be placing disinfecting wipes in each room for guests’ personal use.

 

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May 6, 2020